FAQ

Where are you based?

Newcastle in the North East of England, U.K.


Do you ship worldwide?

Yes.


What payment options do you accept?

Paypal and Stripe.


Can I change the shipping address on my order?

I only ship to the address on your PayPal or Stripe. It is your responsibility to make sure all the details are correct before payment is made. I cannot change details once an order has been placed. 


How do I know if my order is shipped?

You will receive a shipping notification. If you paid for tracking services the tracking number will also be provided in your shipping notification.


How long will it take for my order to arrive?

I post orders within 1-2 weeks. Orders in the UK normally take 1-3 days to arrive from date of postage but can in some cases take up to a week. For international orders delivery normally takes 7 days to arrive but in some cases can take up to 1-2 months. Time frames are based on working days only. Please note I do not post orders on weekends or bank holidays.


Shipping details:

You have the option to choose how you would like your order shipped, either standard or tracked.

UK orders are sent via 1st class unless tracked is chosen at checkout. 

International mail is sent via Standard Airmail unless tracked is chosen at checkout.

All customs, fees and tax etc are the sole responsibility of the customer. I am not responsible for any customs delays, loss or damage during transit.

*EU CUSTOMERS PLEASE READ*

AS OF JULY 1ST, 2021, EU CUSTOMERS MAY HAVE TO PAY ADDITIONAL VAT TAXES AND OTHER CUSTOMS FEES TO THEIR COUNTRY'S CUSTOMS OFFICES. THIS APPLIES TO ALL PACKAGES NO MATTER THE PACKAGE SIZE, WEIGHT OR VALUE.

I, ANNA SEARLE, WILL NOT BE COLLECTING OR REMITTING VAT. THIS MEANS IT WILL BE COLLECTED BY YOUR COUNTRY WHEN YOUR PACKAGE REACHES CUSTOMS. YOU MAY EXPERIENCE DELAYS AND ADDITIONAL FEES. IT MAYBE WORTH CHECKING WITH YOUR COUNTRY'S CUSTOMS OFFICE HOW MUCH ADDITIONAL COSTS WILL BE BEFORE BUYING.

I, ANNA SEARLE, AM NOT RESPONSIBLE FOR ANY IMPORT TAXES AND THEY ARE NOT INCLUDED IN THE PRICE OR SHIPPING COST. IT IS THE CUSTOMERS RESPONSIBILITY AND MUST BE PAID TO YOUR COUNTRY TO CLAIM YOUR PACKAGE.

*IF I RECIEVE A RETURNED PACKAGE FROM CUSTOMS YOU CAN EITHER:

A) PAY AGAIN FOR SHIPPING PLUS A SMALL FEE TO COVER PAYPAL OR STRIPE FEES TO HAVE YOUR ORDER RESENT.

B) I CAN REFUND YOUR ORDER, MINUS THE ORIGINAL SHIPPING COSTS.

By purchasing from My shop you have read, understood and agree to these terms. 


Do you accept returns?

I do not accept returns or exchanges.


Damaged or lost orders?

If your order was damaged or lost whilst in transit please email me and I will do my best to help. 

I also do not offer replacements as all my illustrations sold are originals and cannot be replicated.


Can I cancel my order?

I'm sorry but all sales are final.


How will my order be packaged?

All orders are sent in board backed envelopes. Paintings come in a glassine bag. The washi tape is made by my art friend @thisisjonturner